Items may be returned or exchanged within 15 business days from the date received/delivered.
For sanitary reasons, returns must be unused with tags attached.
Customer is responsible for shipping charges.
A copy of your receipt or packaging slip must be included with your return.
All helmets with Graphics are Not Eligible for return.
Returns/Exchanges should be shipped to:
6115 Stirling Rd.
Davie, FL 33314
Contact Opti-Cool Headgear© customer service at (866) 903-2568 for authorization number prior to shipping your return/exchange.
DOMESTIC ( USPS Standard Rates)
USPS First Class shipping for all domestic orders (delivery 5-7 business days)
Priority shipping for domestic orders (delivery 3-4 business days)
Express shipping for domestic orders (delivery in 1-2 business days)
INTERNATIONAL (USPS Standard Rates)
First-Class international shipping (delivery 10-16 business days) (Cheapest Method)
Priority international shipping (delivery 8-14 business days)
Expedited international shipping (delivery 3-7 business days)
Additional charges for customs clearance, if applicable, must be paid by the recipient
Orders placed after 3pm (EST) will be processed the next business day.
Although this product is designed to reduce the risk of injury, the manufacturer and seller accept no responsibility for injury or loss arising from the use of this product. This product is not designed to be a complete protection from injury. If it is damaged in any way, it should not be worn. We would like to emphasize that there is no known device or helmet for preventing all injuries. Only you the customer are in a position to evaluate the particularized needs of the individual in each environment. It is essential that professional and medical expertise be utilized in rendering decisions regarding headgear use. This helmet is not intended for use as a bicycle or equestrian helmet.